Consumer Returns Policy

General

Flash Footwear offers a fair returns policy based on the following Terms and Conditions:

• In the unlikely event that an item(s) is faulty, we can only exchange such item(s) like for like, not for an alternative.
• All returns must be made within 14 days of the original purchase date.
• All item(s) must be sent to us with the completed returns form and original invoice.
• All item(s) must be in their original packaging, including all labels / tags (if applicable), and in unused condition before they can be accepted for a refund.

Returns Process

• Ensure that all item(s) are securely packaged, and that our returns address is clearly stated.
• Please return the item(s) using a recorded / signed for postal service to ensure that they can be tracked easily, and that confirmation of receipt can be provided. We cannot issue a refund for item(s) that fail to reach us.

Please note that you are responsible for all shipping and handling costs occurred when making a return. This may include duties and/or taxes for International orders.

Returns Address

Flash Footwear
Unit 11, Wolfe Close,
Parkgate Industrial Estate,
Knutsford,
Cheshire,
WA16 8XJ

Please contact us if you need assistance.

Receiving a Refund

Once we have received the returned item(s) and our terms and conditions have been met, we will promptly issue you with a refund for the cost of the item(s) and any applicable taxes. Your refund will only be credited to the credit/debit card from which the original payment was made.

Although your refund will be issued promptly, it may take up to two billing cycles for it to show on your bank statement.